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FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most of our products are stocked and can be shipped in 1-3 days. It will take 5-15 days to receive your order. Shipping time vary with different destination countries.
 

HOW CAN I KNOW WHEN MY ORDER IS SHIPPED?

You will receive an email from us to confirm your item has been sent. You can check the status of your order by accessing your account. Once the status of your items changes to Shipment Shipped it has left us and is on its way to you. 
 

HOW CAN I TRACK MY ORDER?

We will provide you an order tracking number whenever the order status is changed into "Shipped" status. The tracking number will be posted into your account page. And you will also be notified by your registered email with this tracking number. With tracking number, you can enter the shipping company's official website on below to check where exactly your package is. Please see our Order Tracking
 

WHAT IF I RECEIVED A DAMAGED ITEM?

You are eligible for a full refund or exchange if we shipped you a defective, damaged or mis-shipped item. If you received a damaged item, please contact our customer service through email service@yiilighting.com and attach with photos of the damaged item.
 

CAN I GET A REFUND?

Yes, you can get a full refund if you want to cancel your order or you have received a damaged item. Please note that any product that has been shipped and received without quality probem does not qualify for a return or refund. Detailed info please see Returns & Refunds.
 

HOW CAN I GET A WHOLESALE PRICE?

If you are planning to purchase an item in bulk (qty≥ 25), you can enjoy an exclusive wholesale price. The more you purchase, the cheaper. Purchasing in bulk, please contact email service@yiilighting.com or Live Chat for wholeasle price.    
 

WHAT'S YOUR SHIPPING METHOD?

Yiilighting ships your product via two methods (door to door shipping):

EMS (E-QUICK)
The majority of our items ship via E-QUICK unless otherwise indicated. You will be emailed a EMS tracking number when your product is shipped. 

UPS GROUND 
Large pieces or large quantity packages are sent to your home by UPS GROUND. You will be emailed a UPS tracking number when your product is shipped. 

 

CAN I BUY FROM MY COUNTRY?

Currently we only ship to the following countries: Australia, Canada, France, Germany, Italy, Japan, Malaysia, New Zealand, Singapore, Spain, United Kingdom, United States.