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Return Policy

Return Policy

At Yiilighting, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.

It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately so we can investigate. 

PLEASE NOTE: check package carefully before signing for your item(s). If package is delivered in damaged/damp/deformed condition, please request a "Damage Report/Proof of Damage" documentation from your delivery carrier. This will be one of the very important materials for damage return and refund.

 

Products with Quality Problems

We guarantee all of our products against material and workmanship defects. And we have high standards when it comes to packaging your order, however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect or damaged item. If we ship a defective, damaged or mis-shipped item, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all fees.
 

The Products are Fine, But I Changed My Mind

Products with no quality-related issues can be returned within 14 days of receiving your order. Products (excluding made-to-order items) with no quality-related issues can be returned for a refund or exchange by contacting Customer Service within 14 days of receiving your order. You will be responsible for all return shipping fees.

Any product that has been used does not qualify for a return. Returned items must be unused, with original packaging.

 

Specific Return Policy for Customized Items

Our customized items are not eligible for return. Item made to your special requirements cannot be returned or exchanged without any reason.
 

Cancellation Policy

For all products excluding made-to-order items, orders may be cancelled for a full refund at any time until the order is shipped. 

For Made-To-Order products:

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.

-Made-To-Order products that have already been shipped can not be cancelled.
 

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, you please contact our customer service representatives at service@yiilighting.com. We welcome any feedback you have regarding our products and service.

Please Note: 
We reserve the right not to accept the returns or to process the replacement or the refund request without prior approval from our Customer Service.

Any purchase on yiilighting.com indicates that you have read, understood and agreed with our Return Policy stated above.