Modern Soap Bubble Clear Globe Glass 3 Light Dimmable LED Multi Light Pendant Lamp for Kitchen Island Dining Room Light

Yiilighting ships worldwide, covering Asia, Europe, North America, Oceania. We cooperate with FedEx, UPS, EMS, and national postal administrations of the world's states. These trustworthy carriers guarantee that your order reaches you safely and securely. 


US Standard Shipping

Ship From:  USA
Ships via: FedEx Ground or UPS Ground
Delivery Time: 3-7 days of dispatch
Dispatch Time: 1-2 days


FedEx, UPS or National postal administrations of the world's states will ship your item. You won’t need to sign for the package if shipped by FedEx, although occasionally the package won’t be left due to weather conditions or concern for the package’s safety. If you know you want the package left at your doorstep, feel free to leave a note on your door that reads “No Signature Required", along with your name and the tracking number.



You can even change the shipping address of an item after your order has been placed, by contacting [email protected] (Please note that unfortunately, we will be unable to change the address for any items that have already shipped out of the warehouse.)


Special Area Shipping (Hawaii, Alaska & Puerto Rico)

Yiilighting offers discounted UPS or FedEx standard shipping for customers in Hawaii, Alaska & Puerto Rico.
Please note that after you place your order we will send you a shipping quote via email within three business days. Once you have approved the quote, the item(s) on your order will be processed. Please contact Customer Service:[email protected] if you have any questions about this.



 International Shipping (Outside the US)
• Any additional damage/defective product must be submitted to us with pictures or videos within 48 hours after delivery at an international location. 
• We do not accept any other personal reasons for returning the product, and you must keep the product and packaging at that location for inspection.
• we will send you a shipping quote via email within three business days. Once you have approved the quote, the item(s) on your order will be processed.
• Please consider electrical compatibility when purchasing and ordering lighting equipment for international destinations.

 For special requirements, please contact Customer Service:[email protected]

Return Policy

At Yiilighting, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.

You can return most items for a refund or store credit within 30 days of delivery. Return items must be in their original condition and packaging to be accepted. Please keep in mind that return shipping is free of cost (in the situation that you have purchase Insurance). If you did not purchase the Insurance, return shipping will be deducted from the refund amount. We apologize for your less than perfect experience. After you have smitten a return request, the first shipping cost and the insurance(in the situation that you have purchase Insurance) will be both detected from your refund.

How to start a return:
1) Start a return request by emailing [email protected] with the title: Return #xxxx (order ID)
2) We will respond to the return email in 2 business days. 
3) Refund will be returned to the original bank account within 3 business days.

Please be sure to start this return request within 30 days of the delivery date.

There are a few items that can’t be returned:

• Clearance items
• Gift cards
• Personalized items
• Items you have already assembled
• Items have been received over 30 days of delivery
 

What you can enjoy if you purchase the Insurance:

Free return shipping cost within 30 days of delivery, you will receive a prepaid shipping label for the return of items.
 
Note: If you have not purchased the Insurance, you will have to be responsible for the return shipping cost.

Damaged or Defective Items

Return shipping for damaged or defective items is free with 7 days of delivery — just pick your preferred resolution:

• Replacement parts (e.g. a broken glass shade)
• A replacement item
• A refund

How to get started:
1) Choose your resolution, to return for a refund or get a replacement.
2) Send photos/video as proof of damaged/defective item to [email protected]
3) We will respond to the return email in 2 business days. 
4) Refund or replacement will be released within 5 business days.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

PLEASE NOTE: check the package carefully before signing for your item(s). If a package is delivered in damaged/damp/deformed condition, please request a "Damage Report/Proof of Damage" documentation from your delivery carrier. This will be one of the very important materials for damage return and refund.
 

Cancellation Policy

For all products excluding made-to-order items, orders may be cancelled for a full refund at any time until the order is shipped. 

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-Orders that have already been shipped can not be cancelled.

For Made-To-Order products:

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.

-Made-To-Order products that have already been shipped can not be cancelled.
 

Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, please contact our customer service representatives at [email protected]. We welcome any feedback you have regarding our products and service.

Please Note: 
We reserve the right not to accept the returns or to process the replacement or the refund request without prior approval from our Customer Service.

Any purchase on yiilighting.com indicates that you have read, understood and agreed with our Return Policy stated above. Find all the necessary information and terms, please refer to our Terms of Use.