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Return & Refund

Return Policy

At Yiilighting, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.

You can return most items for a refund or store credit within 30 days of delivery. Return items must be in their original condition and packaging to be accepted. Please keep in mind that return shipping is free of cost (in the situation that you have purchase Insurance). If you did not purchase the Insurance, return shipping will be deducted from the refund amount. We apologize for your less than perfect experience. After you have smitten a return request, the first shipping cost and the insurance(in the situation that you have purchase Insurance) will be both detected from your refund.

How to start a return:
1) Start a return request by emailing service@yiilighting.com with the title: Return #xxxx (order ID)
2) We will respond to the return email in 2 business days.
3) Refund will be returned to the original bank account within 3 business days.

Please be sure to start this return request within 30 days of the delivery date.

There are a few items that can’t be returned:

• Clearance items
• Gift cards
• Personalized items
• Items you have already assembled
Items have been received over 30 days of delivery

What you can enjoy if you purchase the Insurance:

Free return shipping cost within 30 days of delivery, you will receive a prepaid shipping label for the return of items.

Note: If you have not purchased the Insurance, you can only receive the prepaid shipping label within 7 days of delivery, or you have to be responsible for the return shipping cost.


Damaged or Defective Items

Return shipping for damaged or defective items is free with 7 days of delivery — just pick your preferred resolution:

• Replacement parts (e.g. a broken glass shade)
• A replacement item
• A refund


How to get started:
1) Choose your resolution, to return for a refund or get a replacement.
2) Send photos/video as proof of damaged/defective item to service@yiilighting.com
3) We will respond to the return email in 2 business days.
4) Refund or replacement will be released within 5 business days.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

PLEASE NOTE: check the package carefully before signing for your item(s). If a package is delivered in damaged/damp/deformed condition, please request a "Damage Report/Proof of Damage" documentation from your delivery carrier. This will be one of the very important materials for damage return and refund.


Cancellation Policy

For all products excluding made-to-order items, orders may be cancelled for a full refund at any time until the order is shipped.

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-Orders that have already been shipped can not be cancelled.


For Made-To-Order products:

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.

-Made-To-Order products that have already been shipped can not be cancelled.


Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, please contact our customer service representatives at service@yiilighting.com. We welcome any feedback you have regarding our products and service.

Please Note:
We reserve the right not to accept the returns or to process the replacement or the refund request without prior approval from our Customer Service.

Any purchase on yiilighting.com indicates that you have read, understood and agreed with our Return Policy stated above. Find all the necessary information and terms, please refer to our Terms of Use.