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Return & Refund

Return Policy

At Yiilighting, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.

You can return most items for a refund or store credit within 30 days of delivery. Return item must be in its original condition and packaging to be accepted. Please keep in mind that return shipping is free of cost (in the situation that you have purchase Insurance). If you did not purchase the Insurance, return shipping will be deducted from the refund amount. We apologize for your less than perfect experience.

How to start a return:
1) Start a return request by emailing to service@yiilighting.com with title: Return #xxxx (order ID)
2) We will response to the return email in 2 business day.
3) Refund will be returned to the original bank account within 3 business days.

Please be sure to start this return request within 30 days of the delivery date.

There are a few items that can’t be returned:

• Clearance items
• Gift cards
• Personalized items
• Items you have already assembled


Damaged or Defective Items

Return shipping for damaged or defective items is free — just pick your preferred resolution:

• Replacement parts (e.g. a broken glass shade)
• A replacement item
• A refund


How to get started:
1) Choose your resolution, to return for refund or get replacement.
2) Send photos/video as proof of damage/defective item to service@yiilighting.com
3) We will response to the return email in 2 business day.
4) Refund or replacement will be release within 5 business days.

We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 30 days of the delivery date.

PLEASE NOTE: check package carefully before signing for your item(s). If package is delivered in damaged/damp/deformed condition, please request a "Damage Report/Proof of Damage" documentation from your delivery carrier. This will be one of the very important materials for damage return and refund.


Cancellation Policy

For all products excluding made-to-order items, orders may be cancelled for a full refund at any time until the order is shipped.

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-For orders cancelled after 24 hours, 15% restocking fee will be charged.

-Orders that have already been shipped can not be cancelled.


For Made-To-Order products:

-Orders cancelled within 24 hours of payment confirmation are eligible for a full refund.

-Orders cancelled after production begins may be cancelled, but you will be responsible for 50% of the product price.

-Made-To-Order products that have already been shipped can not be cancelled.


Complaints

If you are not satisfied with the way in which we have handled the return or replacement of any item, you please contact our customer service representatives at service@yiilighting.com. We welcome any feedback you have regarding our products and service.

Please Note:
We reserve the right not to accept the returns or to process the replacement or the refund request without prior approval from our Customer Service.

Any purchase on yiilighting.com indicates that you have read, understood and agreed with our Return Policy stated above. Find all the necessary information and terms, please refer to our Terms of Use.

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